TERMS AND CONDITIONS

Welcome to Ref4Me – The following brief synopsis for both Referees & Managers is designed as a quick reference for users and is also detailed in the app, the Principal Terms & Conditions follow and are secondary to this ‘Things You Need To Know’ section.

Things You Need to Know

Referees:

Eligibility – Only referees who are qualified, authorised and registered with a County FA are able to use Ref4Me.

 

Data Validation – Registration for Ref4Me will be subject to verification of your details by the sports national governing body. In English football, this will be done by either County FA or by providing documentary evidence that you are registered for the current playing season and (where applicable) hold an in-date DBS and Safeguarding Children Certificate. This may delay you getting started with us, but it’s an important step to ensure only those who have met the standards get the games.

 

Age Restrictions – We take your safety seriously. Any qualified referee can use Ref4Me, however if you aren’t yet 18 years of age yet, we provide your parent/guardian with clone access to your account.

 

Contact Details – At the time of booking, we will send you (or your parent/guardian) an email with the Team Managers contact details. They will receive yours as well, and we will leave it with you to liaise with each other once the booking is confirmed.

 

Manager Ratings – At the end of each match, we’ll ask you to complete a short questionnaire on the fixture and the Team Manager and give them a rating. Future referees will see this rating on the Managers profile. Please be fair and honest. NB: Managers will not be rating you on Ref4Me.

 

Payment – We will not be collecting your Match Fee for you. The Team Manager will need to pay you on Match Day. Don’t forget to collect! Updating your details – Our system is smart, but it’s not a mind reader! If your address or contact details change, or you get promoted to a higher level, please update them in your profile so we can keep matching you to the right games.

 

Safeguarding – You agree to be bound by the safeguarding policy of the national governing body of your sport.

 

Full Terms and Conditions – To use Ref4Me, you must review and agree to our full Terms and Conditions which are available at www.ref4me.co.uk (below). At all times, we retain the right to terminate your account if you have breached our Terms and Conditions. We reserve the right to update these terms and conditions as required and users will be bound always by the most recent terms and conditions published. 

Team Managers and those who book referees:

 

Referee Qualification – Only referees who are qualified, authorised and registered with a County FA or national governing body are able to use Ref4Me.

 

Contact Details – At the time of booking, we will send you an email with the Referee’s contact details (or, in the event they are under 18, you will receive the Parent/Guardian contact details). They will receive yours as well, and we will leave it with you to liaise with each other if needed.

 

Manager Ratings – At the end of each match, the Referee will be completing a short questionnaire and giving a rating. Future referees will see this rating on your profile. You can continue to provide your rating on the referee in the usual way (ie on The FA’s Matchday app) where applicable.

 

Referee Match Fees – You will need to pay the referee on the day of the match in the normal way. Don’t forget!

Cost to Book a Referee – We will always tell you how much the Booking Fee is before you book. We will email you a tax invoice monthly where a direct debit is set up otherwise the invoice will be on a per booking basis to claim back any fees from your club.

 

Booking Fees –At the point a referee’s offer has been accepted, a Booking Fee will be payable. You can pay the Booking Fee by either debit/credit card at the time of the booking, or you can set up a Direct Debit against your UK bank account. Where you have chosen to pay the Booking Fee by Direct Debit, we will debit your account once a month for the costs you have accrued that month (including any additional charges for failed direct debit etc). We are an accredited Direct Debit Originator which means you have the assurance of the Direct Debit Guarantee.

 

Refunds – Unfortunately, we can’t refund Booking Fees for cancelled matches, a Referee who is unwell on match day etc. These things are outside of our control. If we’ve done something wrong however, then let us know!

 

Order of Precedence – Unfortunately there will be occasions when under the FA’s Order of Precedence, the County FA may reallocate the referee you have booked to a County Cup match. If this happens, we suggest re-posting your match and getting in touch with us for a credit to your account. Updating your details – Our system is smart, but it’s not a mind reader! If your address or contact details change, or you get promoted to a higher division etc, please update your profile so we can keep matching you to the right referees!

 

Safeguarding – You agree to be bound by the safeguarding policy of the national governing body of your sport. 

 

Full Terms and Conditions – To use Ref4Me, you must review and agree to our full Terms and Conditions which are available at www.ref4me.co.uk (below). At all times, we retain the right to terminate your account if you have breached our Terms and Conditions. We reserve the right to update these terms and conditions as required and users will be bound always by the most recent terms and conditions published. 

The terms (“us”, “we”, the “Company”,”Ref 4 Me” or “Ref4Me”) refer to LBZ Limited – a company registered in England whose Company Number is 07189023

Acceptance of Terms of Use Agreement

By creating a Ref4Me account, whether through a mobile device, mobile application or computer (collectively, the “Service”) you agree to be bound by (i) these Terms of Use, (ii) our Privacy Policy and Cookie Policy, each of which is incorporated by reference into this Agreement, and (iii) any terms disclosed and agreed to by you if you purchase additional features, products or services we offer on the Service (collectively, this “Agreement”). If you do not accept and agree to be bound by all of the terms of this Agreement, please do not use the Service.

We may make changes to this Agreement and to the Service from time to time. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. The most recent version of this Agreement will be posted on the Service  website www.ref4me.co.uk, and you should regularly check for the most recent version. The most recent version is the version that applies. If the changes include material changes that affect your rights or obligations, we will notify you in advance of the changes by reasonable means, which could include notification through the Service or via email. If you continue to use the Service after the changes become effective, then you agree to the revised Agreement

Eligibility

You must be at least 18 years of age to create a single-access account on Ref4Me and use the Service. If you are below the age of 18, you acknowledge:

  • your parent/guardian will be provided with cloned access to your account for monitoring purposes
  • By creating an account and using the Service, you represent and warrant that:
    • you can form a binding contract with Ref4Me,
    • you are not a person who is barred from using the Service under the laws of the United Kingdom or any other applicable jurisdiction or face any other similar prohibition,
    • you will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations, and
  • where refereeing in youth football, you have gained permission from an FA registered club to manage [a] team[s] on their behalf or have received and maintain FA registration as a referee, both of these roles require an up to date Safeguarding Children and DBS Certificate.

 

All Team Manager Users

Users Who Create Fixtures (ie require a referee)

You will only be eligible to book the services of a referee (ie accept an offer from a referee to officiate your match) if you have a Valid Profile. To obtain, and retain a Valid Profile, you must be able to, and willing to pay a Booking Fee, payable by either debit/credit card (at point of sale), or by Direct Debit from your UK bank account. .

In all circumstances, Ref4Me takes no responsibility for the actions, behaviour or conduct of any of its users and it is up to the using parties to behave in an appropriate manner. For complaints, please see the website of your sports’ governing body.

 

All Referee Users

Users Who Provide Refereeing Services

You will only be eligible to provide refereeing services (ie make an offer to referee) if you have a Valid Profile. In order to have a Valid Profile you must:

  • be registered with (in the case of football played in England) a County FA for the current playing season
  • Not currently be serving a ban, or suspension
  • Hold an in-date DBS and Safeguarding Children Certificate (where required by The FA)

In certain circumstances, we will request verification of referee details from various County FA staff, this will be completed in good faith with reasonable due care and attention. Neither Ref4Me, the County FA’s or any other party take any responsibility or liability for the records being verified. All users should conduct their own due diligence where required.

3. Conduct, Safeguarding & Dispute

Whilst we promote a respectful and safe environment at all times, by all users, you acknowledge that Ref4Me takes no responsibility for the actions, behaviour or conduct of any of its users. Conduct or Safeguarding related issues should be raised directly with your County FA or sport governing body.

 

You agree to use caution in all interactions with other members, particularly if you decide to communicate off the Service or meet in person. In addition, you agree to review and follow Ref4Me’s Safeguarding Policy prior to using the Service. You agree you will not provide your financial information (for example, your credit card or bank account information), or transfer or otherwise send money, to other members other than for the purposes of paying for a Referee’s match day services in accordance with the Leagues schedule of fees.

 

You are solely responsible for your interactions with other members. You understand Ref4Me does not conduct criminal background checks on its members or otherwise inquire into the background of its members.

 

Ref4Me makes no representations or warranties as to the conduct of members.

 

Conduct or Safeguarding related issues should be raised directly with your County FA or National Governing Body.

4. Your Account

For information regarding the information we collect from you and how we use it, please consult our Privacy Policy.

You are responsible for maintaining the confidentiality of your login credentials you use to sign up for Ref4Me, and you are solely responsible for all activities that occur under those credentials. If you think someone has gained access to your account, please immediately contact us at team@ref4me.co.uk.

5. Modifying the Service & Termination

Ref4Me is always striving to improve the Service and bring you additional functionality that you will find engaging and useful. This means we may add new product features or enhancements from time to time as well as remove some features, and if these actions do not materially affect your rights or obligations, we may not provide you with notice before taking them. We may even suspend the Service entirely, in which event we will notify you in advance unless extenuating circumstances, such as safety or security concerns, prevent us from doing so.

You may terminate your account at any time, for any reason, by following the instructions in “Settings” in the Service, however if you use a third party payment account, you will need to manage this through such account (e.g., bank account direct debit) to avoid additional billing. Ref4Me may terminate your account at any time without notice if it believes you have violated this Agreement. Upon such termination, you will not be entitled to any refund for bookings made. After your account is terminated, this Agreement will terminate, except that the provisions will still apply to you and Ref4Me.

 

Ref4Me reserves the right to terminate the service at any time.

6. Rights Ref4Me Grants You

Ref4Me grants you a personal, worldwide, royalty-free, non-assignable, nonexclusive, revocable, and non-sublicensable license to access and use the Service. This license is for the sole purpose of letting you use and enjoy the Service’s benefits as intended by Ref4Me and permitted by this Agreement.

 

Therefore, you agree not to:

  • use the Service or any content contained in the Service for any commercial purposes without our written consent.
  • copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Service without Ref4Me’s prior written consent.
  • express or imply that any statements you make are endorsed by Ref4Me.
  • use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents.
  • use the Service in any way that could interfere with, disrupt or negatively affect the Service or the servers or networks connected to the Service.
  • upload viruses or other malicious code or otherwise compromise the security of the Service.
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through the Service.
  • “frame” or “mirror” any part of the Service without Ref4Me’s prior written authorisation.
  • use meta tags or code or other devices containing any reference to Ref4Me or the Service (or any trademark, trade name, service mark, logo or slogan of Ref4Me) to direct any person to any other website for any purpose.
  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service, or cause others to do so.
  • use or develop any third-party applications that interact with the Service or other members’ Content or information without our written consent.
  • use, access, or publish the Ref4Me application programming interface without our written consent.
  • probe, scan or test the vulnerability of our Service or any system or network.
  • encourage or promote any activity that violates this Agreement.

 

The Company may investigate and take any available legal action in response to illegal and/ or unauthorised uses of the Service, including termination of your account.

 

Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.

7. Rights you Grant Ref4Me

By creating an account, you grant to Ref4Me a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute information you post, upload, display or otherwise make available (collectively, “post”) on the Service or transmit to other members (collectively, “Content”). Ref4Me’s license to your Content shall be non-exclusive, except that Ref4Me’s license shall be exclusive with respect to derivative works created through use of the Service. For example, Ref4Me would have an exclusive license to screenshots of the Service that include your Content. In addition, so that Ref4Me can prevent the use of your Content outside of the Service, you authorise Ref4Me to act on your behalf with respect to infringing uses of your Content taken from the Service by other members or third parties. You agree that any Content you place or that you authorize us to place on the Service may be viewed by other members and may be viewed by any person visiting or participating in the Service (such as individuals who may receive shared Content from other Ref4Me members).

 

You agree that all information that you submit upon creation of your account is accurate and truthful and you have the right to post the Content on the Service and grant the license to Ref4Me above.

 

You understand and agree that we may monitor or review any Content you post as part of a Service. We may delete any Content, in whole or in part, that in our sole judgment violates this Agreement or may harm the reputation of the Service.

 

When communicating with our customer care representatives, you agree to be respectful and kind. If we feel that your behaviour towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your account.

 

In consideration for Ref4Me allowing you to use the Service, you agree that we, our affiliates, and our third-party partners may place advertising on the Service. By submitting suggestions or feedback to Ref4Me regarding our Service, you agree that Ref4Me may use and share such feedback for any purpose without compensating you.

 

Please be informed that Ref4Me may access, store and disclose your account information and Content if required to do so by law, by performing its agreement with you, or in a good faith belief that such access, storage or disclosure satisfies a legitimate interest, including to: (i) comply with legal process; (ii) enforce the Agreement; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of the Company or any other person.

8. Community Rules

By using the Service, you agree that you will not:

  • use the Service for any purpose that is illegal or prohibited by this Agreement.
  • use the Service for any harmful or nefarious purpose
  • use the Service in order to damage Ref4Me
  • spam, solicit money from or defraud any members.
  • impersonate any person or entity or post any images of another person without his or her permission.
  • bully, “stalk”, intimidate, assault, harass, mistreat or defame any person.
  • post any Content that violates or infringes anyone’s rights, including rights of publicity, privacy, copyright, trademark or other intellectual property or contract right.
  • post any Content that is hate speech, threatening, sexually explicit or pornographic.
  • post any Content that incites violence; or contains nudity or graphic or gratuitous violence.
  • post any Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.
  • solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other members or disseminate another person’s personal information without his or her permission.
  • use another member’s account, share an account with another member, or maintain more than one account.
  • create another account if we have already terminated your account, unless you have our permission.

 

Ref4Me reserves the right to investigate and/ or terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Ref4Me regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.

9. Other Members' Content

Although Ref4Me reserves the right to review and remove Content that violates this Agreement, such Content is the sole responsibility of the member who posts it, and Ref4Me cannot guarantee that all Content will comply with this Agreement. If you see Content on the Service that violates this Agreement, please report it within the Service or via our contact form.

10. Purchases/Bookings

All referee bookings will be subject to a Booking Fee payable by the Booking Party, and is payable to Ref4Me. The Booking Party is the person who creates the fixtures, and requires the services of the referee.

The amount of the Booking Fee will be subject to change from time to time. We will always confirm the current Booking Fee at the time of each booking.

For the avoidance of doubt, the Booking Party specifically agree:

  • where you chose to pay your Booking Fee by Direct Debit, your bank account or payment card must be suitable for a direct debit/card mandate to be set up
  • you must be able to / authorised to agree to a direct debit or card payment being provided
  • a Booking Fee will be charged to your Ref4Me account and will be taken either immediately by debit/credit card or by direct debit on or around the agreed time
  • We will not refund a Booking Fee if (for any reason) the fixture doesn’t proceed, or if the referee cannot dispense their duties on match day.
  • if We incur Associated Costs (for example, the costs associated for failed direct debits) we will add these to your Ref4Me account for future collection by direct debit,
  • you are liable for full payment of the balance of your Ref4Me account
  • it is your responsibility to make full payment of the referees match day fee after the referee has dispensed their services on match day)

We retain the rights to suspend or terminate your account for non-payment.

 

Auto-Renewal; Automatic Card Payment

If we offer Subscriptions, they may be automatically renewed until you terminate or cancel the subscription. When you purchase a subscription, your Payment Method will continue to be billed monthly in advance within 24 hours of the date of the initial purchase at the price you agreed to when initially subscribing. Your card/bank payment information will be stored and subsequently used for the automatic card payments in accordance with the Agreement.

Objections to a payment already made should be directed to team@ref4me.co.uk you were billed directly by Ref4Me or the relevant third party account. You are also able to object by contacting your bank or payment provider, who can provide further information on your rights as well as applicable time limits.

You may unconditionally withdraw your consent to automatic card payments at any time by going to Account on Ref4Me or the relevant third party account but be advised that you are still obligated to pay any outstanding amounts.

If you want to change or terminate your subscription, you will need to log in to your third party account (or Settings on Ref4Me) and follow instructions to terminate or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Ref4Me application from your device. Deleting your account on Ref4Me or deleting the Ref4Me application from your device does not terminate or cancel your subscription; Ref4Me will retain all funds charged to your Payment Method until you terminate or cancel your subscription on Ref4Me or the third party account, as applicable. If you terminate or cancel your subscription, you may use your subscription until the end of your then-current subscription term, and your subscription will not be renewed after your then-current term expires.

 

Additional Terms that apply if you pay Ref4Me directly with your Payment Method.

If you pay Ref4Me directly, Ref4Me may correct any billing errors or mistakes that it makes even if it has already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Ref4Me may terminate your account immediately in its sole discretion.

You may edit your Payment Method information by visiting Ref4Me and going to Settings. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, terminate or cancel your subscription, you remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorise us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method.

 

Refunds.

 

Generally, all charges for purchases are non-refundable, and there are no refunds or credits for partially used bookings/periods. We may make an exception and provide a refund in the event that your confirmed referee is required by The FA/CFA to referee an alternative cup game, so long as the refund is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds.

For subscribers residing in the EU or European Economic Area, in accordance with local law, you are entitled to a full refund without stating the reason during the 14 days after the subscription begins. Please note that this 14-day period commences prior to your utilising any benefits of the service.

11. Notice and Procedure for Making Claims of Copyright Infringement

If you believe your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information via the Contact Form link:

an electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest;

  • a description of the copyrighted work that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on the Service (and such description must be reasonably sufficient to enable us to find the alleged infringing material);
  • your contact information, including address, telephone number and email address;
  • a written statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

12. Disclaimers

Ref4Me provides the service on an “as is” and “as available” basis and to the extent permitted by applicable law, grants no warranties of any kind, whether express, implied, statutory or otherwise with respect to the service (including all content contained therein), including, without limitation, any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement. Ref4Me does not represent or warrant that (a) the service will be uninterrupted, secure or error free, (b) any defects or errors in the service will be corrected, or (c) that any content or information you obtain on or through the service will be accurate.

 

Ref 4 me takes no responsibility for any content that you or another member or third party posts, sends or receives through the service. Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk.

13. Third Party Services

The Service may contain advertisements and promotions offered by third parties and links to other web sites or resources. Ref4Me is not responsible for the availability (or lack of availability) of such external websites or resources. If you choose to interact with the third parties made available through our Service, such party’s terms will govern their relationship with you. Ref4Me is not responsible or liable for such third parties’ terms or actions.

14. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Ref4Me, its affiliates, employees, licensors or service providers be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including, without limitation, loss of profits, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of or inability to access or use the service, (ii) the conduct or content of other members or third parties on, through, or following use of the service; or (iii) unauthorized access, use or alteration of your content, even if Ref4Me has been advised of the possibility of such damages. In no event will Ref4Me’s aggregate liability to you for all claims relating to the service exceed the greater of the amount paid, if any, by you to Ref4Me for the service and gbp100 while you have an account.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to you.

15. Governing Law and Jurisdiction

This Agreement and any non-contractual obligations arising out of or in connection with it are governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with This Agreement (including a dispute relating to any non-contractual obligation arising out of it).

16. Indemnity by You

You agree, to the extent permitted under applicable law, to indemnify, defend and hold harmless Ref4Me, our affiliates, and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, including legal fees due to, arising out of, or relating in any way to your access to or use of the Service, your Content, or your breach of this Agreement.

17. Entire Agreement; Other

This Agreement, along with the Privacy Policy, and the Cookie Policy and any terms disclosed and agreed to by you if you purchase additional features, products or services we offer on the Service, contains the entire agreement between you and Ref4Me regarding the use of the Service. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. You agree that your Ref4Me account is non-transferable and all of your rights to your account and its Content terminate upon your death. No agency, partnership, joint venture, fiduciary or other special relationship or employment is created as a result of this Agreement and you may not make any representations on behalf of or bind Ref4Me in any manner.